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Legal - English version

PRIVACY POLICY

In case any of the data is incorrect or insufficient, and that causes a delay or impossibility of processing the order, or eventual non-delivery, the responsibility is of the user.
It is strictly forbidden to use NEM products acquired on any point of sale, namely for Retail, without NEM’s written consent.
This Privacy Policy aims to give you information on how we collect and process your personal data. We are completely committed to protecting the privacy and security of the NEM store's visitors and customers. 
It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
We may amend this Privacy Policy at any time by posting the amended terms herein. 
 
SCOPE
This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to the nemmade.com web or mobile view, where this Privacy Policy appears.
By navigating the nemmade.com website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this Privacy Policy.
 
COLLECTION AND COOKIES
We collect, process and retain personal information from you and any devices you may use when you navigate to a NEM web or mobile view, by transacting, by registering an account and otherwise interacting with us.
 
USE
We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our site, contact you about your account, provide you customer service, provide you with personalised advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.
We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed. For example, if you make a purchase from us, you will be required to provide your name, telephone number, billing address, delivery address, email address and credit card details (such as CVV, expiration date, and billing address) and other payment details (such as via PayPal, Apple Pay, MBWay, Multibanco, ...), depending on the form of payment you choose.
You may also give us your personal information when you fill in forms on the Website or when you correspond with us on the Social Media platforms such as Facebook or Instagram for example when you register to subscribe to our newsletters and transactional emails, when you enter into our competitions, giveaways and other promotions, or when you participate in our Social Media activities.
You might also provide information about a Third Party. For example, when you would like to send a gift to a friend and share their name, address, email or telephone number. In this case, the purchaser is responsible for the data she/he provided.
The personal data relating to your interaction (transactions, site visits, app usage) is processed by us to enable us to improve your experience with NEM. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you the best experience on our site and to provide you with marketing.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.


YOUR RIGHTS
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information. For any doubt, please contact us: hello@nemmade.com.
 
DISCLOSURE AND SECURITY
We may disclose your personal information to legal entities within the NEM store to authorised third parties. We do not disclose your personal information to third parties for marketing purposes.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
In so doing we may disclose your personal information to authorised third-party service providers who help us to provide our services such as:
Payment providers to facilitate purchases;
Fulfilment providers to facilitate order management, packaging and delivery;
Marketing and advertising providers in order to personalise your experience.
We do not disclose your personal information to third parties for marketing purposes.
Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims. 
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 
If we were to be acquired by another company, we may share information with them and we will require that company to agree to follow this Privacy Policy with respect to your personal information.  
 
COOKIES
Cookies are very small text files placed on your computer that carry a little information about your current or previous visits. NEM website uses cookies to distinguish you from other users and create a better experience.
 
QUESTIONS
If you have any question about this Privacy Policy, please contact: hello@nemmade.com
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
 
UPDATES TO OUR PRIVACY NOTICE
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example, the purpose of why we use your personal data, the identity of the Controller or your rights.
 
NEM store privacy policy is updated accordingly to the new General Data Protection Regulation (GDPR).
 
SHOPKIT AND PAYMENT PROVIDERS
Our online store is hosted with Shopkit.com Inc. They provide us with an online e-commerce platform that allows us to sell our products and services. A user’s data is stored through Shopify's data storage, databases and the general Shopify application. They store the data on a secure server behind a firewall. 

Payment: if a user chooses a direct payment gateway to complete an order, then Paypal inc./ Stripe inc. (both Shopify Inc. partner) or EuPago stores the credit or debit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). The order transaction data is stored only as long as necessary to complete an order transaction. After completing a transaction, the order transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit and debit card information by our store and its service providers. For more insight, please read Shopify Inc. ;Paypal Inc. ; Stripe Inc; and EuPago Terms of Service or Privacy Statement.

Shopkit Inc. - www.shopkit.com/legal/privacy​
Paypal Inc. - https://www.paypal.com/myaccount/privacy/privacyhub

EuPago. - https://www.eupago.pt/privacidade?lang=en
Strip. - https://stripe.com/en-es/privacy

 

 

TERMS OF SERVICE

TERMS AND CONDITIONS
The below Terms and Conditions in NEMMADE.COM apply to all products acquired through it. Please carefully read the below information before you proceed to any payment, as in doing so you agree with the below-mentioned Terms and Conditions.
 
​BRAND IDENTITY
NEMMADE is based in Rua Correia Garção 11 5D 2675-521 Odivelas, registered under the number 267244991.
NEM is a protected trademark at the INPI and http://www.nemmade.com is also a protected domain name. No one is allowed to reproduce, use or distribute for any purpose whatsoever, even partially, elements of the site, unless the written agreement of NEM.
 
WEBSITE USAGE AND INFORMATION
The website is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, for technical maintenance and/or security reasons or cases of circumstances outside of its control, as such we are not liable for any damage incurred by its unavailability.
 
NEM does not make any promises about the availability or accessibility of the website or guarantee that the access to the website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free. For technical maintenance and/or security reasons, we may be obliged to partially or totally suspend access to the website temporarily and without notice. By accepting these Conditions of Use, users accept any such technical interruptions.
 
NEM reserves the right to update the website, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, users may be informed of the changes made but their acceptance of such changes will not be required.
 
PRODUCT
It is possible that the client may receive an item previously returned by another person. Nevertheless, intact items that have not been worn are only accepted, after a thorough check before being placed back in stock.
We do our best effort to provide all the information regarding our products, shipping and other information as accurately as possible on our website, social networks and other means of brand communication.

Occasional human errors, incidents or omissions may occur. If any of these affect the order made by the user, the user will be properly informed by e-mail and given the possibility to cancel or exchange the order. If the user cancels the order (within 24h), the amount paid will be fully reimbursed including any incurred shipping fees. 

All information of any kind can be altered at any moment by NEM and shall take immediate effect once published.
The products offered for sale are those described and available on the website, within the limit of available product stock. Information is updated in real-time. Nevertheless, errors occurring during the update cannot hold the liability of NEM. Photographs from the catalogue are as similar as possible but could not ensure the perfect similarity with the product offered, especially for the colours of the products. These pictures do not have any contractual value.
 
USERS
Users must be 18 (eighteen) or more years of age to complete an order. Users under 18 years old may have authorisation from their representatives to complete an order.
By placing an order at NEM, you declare that you accept these Terms & Conditions which shall apply to all orders placed or to be placed at NEM for the sale and supply of any products.
 
LEGISLATION
All orders on our website are subject to Portuguese and European Law.
 
PRICE
All the prices are given in Euros tax inclusive and are calculated as fairly as possible and explained on every product page.
We reserve the right to alter all product pricing without notice. The price on the product description does not include shipping costs.
 
PAYMENT
Payments are secured by PayPal payment system, EuPago payment system and Stripe payment system. All products remain NEM property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. All transfers conducted through NEM are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made.
 
Users who would like to include a VAT number, address or other data in the invoice, shall specify it in the notes section during the process of purchase.
It is also possible to request the inclusion of data to the invoice through email to hello@nemmade.com, provided such request is made within 24 hours after purchase.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's own expense.
 
RETURNS, EXCHANGE AND REFUNDS
In accordance with European law for online selling, the buyer has the right to withdrawal from an online transaction for any reason and will only have the return shipping fees at his charge. Legally, the buyer has up to 14 days to do this, counting from the delivery of the product. If the deadline expires on a Saturday a Sunday or a bank holiday or other non-working day, it is extended to the next working day. Beyond this, we reserve the right to refuse any returns, refunds or exchanges. Your enquiries must be sent to hello@nemmade.com.
The return or the exchange of the articles will only be accepted if the articles ordered are returned in perfect condition, not used or damaged. The products are returned at your own cost.
Important to notice that costume made article don't fall under this policy and won't be accepted for returns, exchanges or refunds. 
It’s also important to notice that as we collect and reuse unknown fabrics, we are not able to inform the garments composition and care and wash liable instructions rather than hand wash. Therefore, any washing damages are not our liability and cannot be eligible within our return policy.
 
EXCHANGE POLICY
We exchange items if they don't fit, but unfortunately, we are not able to offer free returns or pre-paid labels. If you need to exchange it for the same item or have a return, send us an email at hello@nemmade.com mentioning the reason why you wish to exchange it, and we will proceed to review each request.
Note that as we work with unique fabrics in limited quantities we are not able to ensure that you will be able to exchange your product for the same you bought. Each request will be reviewed individually according to the available stock at the moment we receive the original item.
The item(s) can be exchanged within 14 days from the reception of the order. Once our team receives the items, we will ship the desired size/style once our team is able to produce the new piece given the workload at the time.
For the item(s) to be eligible to exchange, it must be unworn and in perfect condition, that is, without having been worn, washed or altered, with the tags still attached and the packaging in very good condition. The item(s) must not have stains or any sign of being worn. The item(s) sent for exchange that do not correspond to this criteria may be accepted at our discretion, and may not be accepted. In case this happens, item(s) may be sent back to the customer.
The exchange must be previously authorised by NEM team, who will provide you with an Exchange Reference.
Return Shipping Costs are the responsibility of the customer. In cases where a product is deemed defective NEM shall assume the entire cost of return shipping and/or exchange. Please ensure that all returned items are unaltered and include any original packaging, including all tags the item came with. 
NEM cannot be held responsible for any loss or damage made by the courier chosen by the client. NEM advises the client to choose a courier with tracking services. Usually, the return of the product to NEM takes around 14 weekdays, but sometimes Portuguese customs need more information about the shipment in order to release it. The NEM product could be held by the border for up to a maximum of 10 weeks, and unfortunately, NEM is unable to offer a refund until the items are safely returned to our offices.
The pieces to be exchanged must be shipped to:
NEM MADE 
Rua Correia Garção 11 5D 
2675-521 Odivelas, Portugal
The exchange will be made within 15 days upon reception of the return and if all the conditions mentioned in the return procedure are met. NEM assumes the responsibility of shipping back the new items.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
 
RETURNS

We refund items if they don't fit, but unfortunately, we are not able to offer free returns or pre-paid labels. If you wish to have your item refunded, send us an email at hello@nemmade.com mentioning the reason why you wish it returned.
The item(s) can be returned within 14 days from the reception of the order.
For the item(s) to be eligible to return, it must be unworn and in perfect condition, that is, without having been worn, washed or altered, with the tags still attached and the packaging in very good condition. The item(s) must not have stains or any sign of being worn. The item(s) sent for return that do not correspond to this criteria may be accepted at our discretion, and may also not be accepted. In case this happens, item(s) may be sent back to the customer.
The returns must be previously authorised by the NEM team, who will provide you with a Return Reference. Please e-mail hello@nemmade.com before shipping.
Return shipping costs are the responsibility of the customer. In cases where a product is deemed defective NEM shall assume the entire cost of return shipping and/or exchange (note that the same the item may no longer be available as we work with unique fabrics, so a exchange may not be possible). Please ensure that all returned items are unaltered and include any original packaging, including all tags the item came with. NEM assumes the responsibility of shipping back the new items.
NEM cannot be held responsible for any loss or damage made by the courier chosen by the client. NEM advises the client to choose a courier with tracking services. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the EU. Usually, the return of the product to NEM takes around 14 weekdays, but sometimes Portuguese customs need more information about the shipment in order to release it. The NEM product could be held by the border for up to a maximum of 10 weeks, and unfortunately, NEM is unable to offer a refund until the items are safely returned to our offices.
The pieces to be returned must be shipped to:
NEM MADE 
Rua Correia Garção 11 5D 
2675-521 Odivelas, Portugal
 
The refund will be made within 15 days upon reception of the return and if all the conditions mentioned in the return procedure are met.
Refunds will be issued to the original method of payment. Where this is not possible, we will issue a credit note to use online. Shipping costs are non-refundable. 

RESPONSIBILITY
NEM has reasonable security levels. NEM will not be responsible for any losses suffered by the user and/or third-party individuals or entities because of delays, interruptions and suspensions of communication that origin in causes out of its control, namely scientific or failures caused by the communication network or communication services provided by third-party entities, by the computer system, modems, connection software or eventual virus.
​All information filled in this service is presumed to be provided by the user. NEM declines any responsibility recurring from abusive or fraudulent use of the information.
​NEM will not be responsible for any losses or damages caused by abusive use of the services, which are not directly attributable to wilful misconduct or gross negligence. 
NEM is not responsible namely for mistakes, omissions or other inaccuracies regarding the information displayed on the service; damage caused by the user or third party, including violation of intellectual property; by not complying or complying wrongfully causing or caused by judicial actions or administrative authority; by not complying or complying wrongfully causing or caused by majeure force/ unpredictable situations, not caused and not controlled by NEM such as fires, energy cuts, explosions, war, riots, civil insurrections, governmental decisions, strikes, earthquakes, floods, pandemics, or other natural cataclysms that block or harm the normal operation of the service.
 
​NEM does not guarantee that:
The service is provided in an uninterrupted way, is safe, is without mistakes and working in a perfect way.
​The quality of any product, service provided or any other material bought or obtained through the service fulfils any expectation the user has or had of it.
Any material obtained in any way through the service is used at the user's own risk.
No advice or information, written, said, shown, given by the service to the User creates any guarantee that is not clearly stated in these “Terms and Conditions”.
 
​The user accepts that NEM cannot in any way be held responsible for any damage, including, but not limited to, damage caused by loss of profit, data, content or any other losses (even if previously warned by the User about the possibility of these damages) occurred by:
Impossibility of the User wearing the product.
​The difficulty of replacing the service or product.
The unauthorised access or modification to the personal database.
 
USER OBLIGATIONS
Supply accurate personal data and address.
Not using fake names or information.
In case any of the data is incorrect or insufficient, and that causes a delay or impossibility of processing the order, or eventual non-delivery, the responsibility is of the user.
It is strictly forbidden to use NEM products acquired at any point of sale, namely for Retail, without NEM’s written consent.
 
 
CUSTOMER COMPLAINTS
We endeavour to respond to all customer complaints or queries within five working days.
 
 
CONTACT
For all inquiries, or simply to send us a little note, write us at hello@nemmade.com.
 
 
ADDITIONAL INFORMATION 
NEM reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of when a product is sold out, NEM has the right to cancel the order and refund any amount paid in the best way. NEM shall also notify the customer of equivalent replacement products if available. Please note that your use of this website and any service contained within constitutes acceptance of these Terms & Conditions

 

 

SHIPPING POLICY

DELIVERY 
The customer who wishes to buy a product must:
Validate the check out after reviewing his order.
Fulfil the identification sheet with the requested information and indicate or confirm his billing and delivery address.
Select a shipping method and complete the order with the type of payment.
All the data recorded is used as valid proof of the transaction.
 
DELIVERY AND DELIVERY TIME
 
After your order, you will receive a confirmation by email. NEM is working without any stock and every piece is made-to-order. The average delivery time is 2-3 weeks, depending on the numbers of orders and on the overload of work. All the orders are sent from Lisbon (the location of the workshop). 
 
The orders are sent by CTT Correio Verde, even though we reserve the right to change the partner at any given moment as we see fit for each order. The average delivery time is 2/3 working days after shipping confirmation, for orders within Portugal; International orders may have a longer delivery period, depending on the destination country or location.
The user will receive a confirmation email once the package is with the delivery partner.
 
Note: users are liable for any costs related to “Goods & Customs” charged at the country of destination. Customs duties and taxes may apply in accordance with each country’s regulations. Portugal, a member of the European Union, is the country of origin for the shipment of all products ordered through our Website. NEM will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of NEM. Once the orders are sent a change of delivery address will no longer be possible, so please make sure to fill out the correct address when checking out. If, for any reason, the customer refuses the delivery of the parcel or isn't available for receiving the parcel/doesn't pick up the parcel as requested by the courier, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. NEM is not responsible for parcels lost or damaged during shipping. 
 
SHIPPING COSTS

Mainland Portugal + Islands - Up to 2 workings days - 3,65 €
Europe - Up to 5 working days - 4,50 €
Rest of the world - excluding USA - Up to 5 working days - 7 €
USA  - Up to 5 working days - 8 €